While it’s not possible to get the review erased on your own, taking these steps will soften the blow that negative comments may have on your business. Here’s an infographic that describes how you can manage your reputation.
If you run a business where you’re not normally near a computer, it might be wise to hire a company to handle this for you, or to assign the task to a more computer-rooted employee. If you serve enough people, someone is bound to be dissatisfied with their experience if they don’t hear back from you in a timely way.
For those who feel they can handle it on their own, remember these steps to responding to a negative review: Address it quickly, stick to the facts, empathize with them, and let it go. Then—and this is crucial—pay attention to the follow-up.
- Forbes | How To Respond To Negative Online Reviews
- Inc. | How to Handle Negative Online Reviews
- Social Media Examiner | How to Handle Customer Complaints Via Social Media